Question 1

Does this really work with Thumbtack?

Accepted Answer

Yes. We’re an official Thumbtack partner. We see your messages the second they come in, and text back the way you would.

Question 2

How long does it take to set up?

Accepted Answer

Less than 5 minutes. Connect your Thumbtack. Show us how you write (one time). Done. Don’t want to set it up yourself? Call us at (737) 328-7972 — we’ll do it for you, free.

Question 3

What if it doesn’t know what to say?

Accepted Answer

It asks you. You get a text with a ready-made reply — send it, change it, or write your own.

Question 4

Will customers know it’s not me typing?

Accepted Answer

No. It sounds just like you. You can also have it say "one moment, calling you right back" so you have time to jump in.

Question 5

Can I cancel anytime?

Accepted Answer

Yes. One click in your dashboard. No phone calls. No "are you sure".

Question 6

Do I have to use Thumbtack lead credits on every reply?

Accepted Answer

No. We only reply when a real customer writes you a real question. We don’t spam-reply to every notification.

Question 7

How does it know my prices and my schedule?

Accepted Answer

We learn from your past jobs and past replies. You can also fill out a quick "how I work" page in 2 minutes — we’ll use that.

Question 8

What if a customer asks something weird, like for a free quote in another state?

Accepted Answer

We politely tell them you don’t cover that, or ask them for more info. We don’t book jobs you can’t do.

Question 9

Does it work when I’m on a job and can’t check my phone?

Accepted Answer

That’s exactly when it works best. Your phone stays in your pocket — we reply, follow up, and book the job for you.

Question 10

Will this hurt my Thumbtack ranking?

Accepted Answer

No — it helps. Thumbtack rewards pros who reply fast. Replying in 3 seconds pushes you to the top of the list.

Question 11

Is my customer data safe?

Accepted Answer

Yes. We’re SOC 2 certified. Your customer info never leaves our secure servers and is never shared or sold.

Question 12

What if I only get a few leads a month — is it worth it?

Accepted Answer

One missed $1,000 job pays for the whole year. Even if you only book 1 extra job a month, you’re ahead.

Question 13

Can I try it before I pay?

Accepted Answer

Yes. 7-day free trial. No card needed up front. If it doesn’t make you 3× your money in 30 days, we refund you and PayPal you another $100.

Question 14

What languages does it speak?

Accepted Answer

English and Spanish out of the box. Tell us if you need another — we’ll add it.

Question 15

Do you work with Yelp or Google Local Services?

Accepted Answer

Thumbtack is what we do best today. Yelp and Google LSA are coming soon. Want early access? Call (737) 328-7972.

We text your customers back in 3 seconds.

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